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experience the convenience of click & collect
Say goodbye to endless queues and long delivery waits with our hassle-free Click & Collect service. At Toyworld, we understand the importance of convenience and efficiency when it comes to shopping for toys. That's why we've introduced Click & Collect, the ultimate solution for busy parents and eager toy enthusiasts.
With Click & Collect, you can enjoy a seamless online shopping experience while having the freedom to collect your purchases at a time that suits you best. Simply browse our extensive collection of toys from the comfort of your own home, select the items you desire, and choose the Click & Collect option at checkout.
HOW TO CLICK & COLLECT
Which Toyworld Stores Offer Click & Collect
Click & Collect is available at selected Toyworld stores.
The current list of stores that offer Click & Collect are as follows:
ACT
Toyworld Belconnen
Toyworld Fyshwick
NSW
Toyworld Albury
Toyworld Bathurst
Toyworld Byron Bay
Toyworld Coffs Harbour
Toyworld Deniliquin
Toyworld Inverell
Toyworld Lismore
Toyworld Maclean
Toyworld Maitland
Toyworld Orange
Toyworld Tamworth
Toyworld Ulladulla
Toyworld Wauchope
QLD
Toyworld Bundaberg
Toyworld Noosa
Toyworld Townsville
SA
Toyworld Adelaide
Toyworld Gepps Cross
Toyworld Mount Barker
Toyworld Renmark
TAS
Toyworld Devonport
Toyworld Hobart
Toyworld Launceston
VIC
Toyworld Ballarat
Toyworld Beaumaris
Toyworld Bendigo
Toyworld Benalla
Toyworld Docklands
Toyworld Epping
Toyworld Fawkner
Toyworld Ferntree Gully
Toyworld Frankston
Toyworld Greensborough
Toyworld Highpoint
Toyworld Horsham
Toyworld Kerang
Toyworld Knox
Toyworld Maryborough
Toyworld Sale
Toyworld Seymour
Toyworld Shepparton
Toyworld Southland
Toyworld Traralgon
Toyworld Wangaratta
Toyworld Warrnambool
Toyworld Warragul
Toyworld Werribee
WA
Toyworld Fremantle
Toyworld Midland
Toyworld Narrogin
Toyworld Success
Store trading hours do vary by location, visit the Store Locator page for further information.
Frequently Asked Questions
WHAT PRODUCTS ARE AVAILABLE FOR CLICK & COLLECT?
You are able to Click & Collect any product that’s available to purchase on the website at your local store. This excludes bulky items.
IS THERE A CHARGE FOR CLICK & COLLECT?
No, Click and Collect is a free service.
HOW WILL I KNOW WHEN MY ORDER IS READY TO PICK UP?
Once the store you have selected confirms product availability, you will receive a Ready to Collect email advising that your order is ready for collection. If you’d like Contact Free pick-up, please contact your pick up store directly to organise. Please note: Stock & availability differs from store to store.
WHAT DO I TAKE IN STORE TO PICK UP MY ORDER?
When collecting your order in store you will need a copy of your order confirmation email and valid photo identification.
Valid photo identification includes Driver's Licence, Passport and Proof of Age Card.
CAN SOMEONE COLLECT THE ORDER ON MY BEHALF?
If you need someone to collect your order on your behalf, you can nominate a person when you checkout.
They will need a copy of the order confirmation email and valid photo identification.
HOW LONG DO I HAVE TO COLLECT MY ORDER?
Your order will be held for 7 days after being confirmed as ready for pick up.
If your order has not been collected by this time, it may be cancelled and a refund processed.
CAN I RETURN OR EXCHANGE MY ORDER?
If you need to return all or part of your order, you can do so at the store you collected your order from.
Visit the Returns & Exchanges page for further information.
WANT TO CHANGE YOUR ORDER OR NEED MORE INFORMATION?
For customer service please email customerservice@toyworld.com.au or call 1800-290-625
Please note this phone number is available from Monday to Friday 9.00am – 5.00pm excluding Public Holidays. Please leave a message outside these hours and we will contact you as soon as possible.