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IMPORTANT: All purchases made online must be returned in exchange for a refund by contacting the Toyworld Customer Service team. No refunds for exchanges can be done in-store. 

CHRISTMAS TRADING HOURS

Some of our stores have extended trading hours for Black Friday and the Christmas season. Please check our Store Locator for the latest updates on store trading hours. 

 

GIFT WRAPPING

Toyworld does not currently offer gift wrapping for online orders. However, you may wish to check with your local Toyworld store to see if they offer this service. Find your local Toyworld store here.

 

EXTENDED RETURNS

An extended returns period will be available for orders purchased over the Christmas period. All returns for Christmas orders must be done by the 12th of January, 2025. To initiate the returns process, please fill out the Contact Us Form.

 

DELIVERY CUT OFF DATES & TIMEFRAMES

We currently do not offer express postage options. To ensure your order arrives in time for Christmas, please place it before Friday 13th December, 2024. Australia Post is adding extra resources to help parcels arrive as quickly as possible but we always recommended erring on the side of caution to avoid disappointment. If you need your order urgently, please opt for Click & Collect. 

 

ONLINE RETURN CRITERIA FOR CHRISTMAS

- you return the item before 12th January, 2025.

- you provide the corresponding Toyworld invoice from the time of purchase.

- the item is in its original packaging, including all accessories and instruction manuals.

- the item is in saleable condition ie: unworn, unopened, unused and in original condition.

 

CHANGE OF MIND RETURNS FOR PURCHASES MADE ONLINE

Toyworld will offer a refund for a change of mind. This only applies if the return criteria are met (see above for return criteria).

All online purchase returns must be transacted through the online store.

If the return is being made due to a change of mind, the cost of freight to return the item to the online store and to resend the replacement item is at the customer’s expense.

 

ONLINE STORE RETURNS PROCESS

To initiate the online store returns process, please fill out the Contact Us Form

Please note that any abusive, aggressive or disrespectful behaviour towards our team will not be tolerated. Our staff are here to help you, not to hurt you, so please be kind while we work together to come to a fair and just resolution in accordance with ACCC guidelines. 

 

FAULTY ITEMS

Toyworld will meet our obligations in accordance with your rights as a customer under the Consumer Guarantees Protection/ACCC for any faulty items. For more information please visit, accc.gov.au/consumers.

Toyworld will accept product returns and provide you with an exchange, credit note, refund or repair where:

• The product is not of acceptable quality in accordance with the Consumer Guarantees Act
• The product is not fit for its intended purpose, or
• The product does not match the sample or our description; and
• You produce your original Toyworld invoice at the time you returned the item

Please note all refunds will be done via your original method of payment.

 

INCORRECT PRODUCT DELIVERED FOR PURCHASES MADE ONLINE

Toyworld will exchange or refund any incorrect item delivered from a purchase made online, so long as the return criteria is met (see above for return criteria).

All online purchase returns must be transacted through the online store.

In the case of a product being incorrectly sent, the cost of freight to return the item to the online store is at Toyworld’s expense. 
 

IN-STORE RETURNS

CHANGE OF MIND RETURNS IN STORE OF ORIGINAL PURCHASE

At Toyworld, we understand that sometimes you might change your mind about a purchase. However, please be aware that all Toyworld stores are independently owned and operated, meaning that change of mind returns are subject to the specific policies of each individual store.

Each store's returns policy is provided at the time of purchase and may vary from one location to another. Therefore, it is important to review the policy specific to the store where your purchase was made.

For any enquiries or further assistance regarding your return, please reach out to the store where the original transaction took place. They will be best equipped to guide you through their return process and answer any questions you may have.

CHANGE OF MIND RETURNS IN A DIFFERENT STORE THAN ORIGINAL PURCHASE

As each Toyworld store is independently owned and operated, all returns should be directed back to the original store of purchase.

 

Need to get in touch? Please fill out the Contact Us Form